HUMAN HANDOVER
Hands over to a person the moment a person is the better answer
During your hours, the chatbot can transfer a live conversation to your team. Outside them, it captures everything and leaves a complete summary so the first person in knows exactly what to do.
Why it matters
Why the best chatbots know when to stop
Nothing frustrates a customer like a bot that won’t let go. Complex, sensitive or high-value enquiries need a human, and a chatbot that traps them in a loop damages the relationship before it starts.
We agree the handover rules with you: which topics, which signals and which hours. The chatbot follows them, introduces your team member properly and passes on the whole conversation so nobody repeats themselves.
How it works
How it works, step by step
We set the rules
Topics, urgency signals, value thresholds and hours. You decide when a person steps in; the chatbot follows.
Smooth live transfer
During hours, your team gets a notification with the transcript and can take over in the same chat window.
Complete after-hours summary
Outside hours, the chatbot captures contact details and context and leaves a summary your team sees first thing.
Every feature set up for you, not by you
There is no builder to learn and no settings page to maintain. We design the conversation, load your approved knowledge, connect your tools and tune every feature during the two-week build. After launch we keep improving it from the conversations it has.
Every chat feature here is included in every chatbot we run. Phone answering comes with the AI voice receptionist, which also handles call transfers and call summaries.
Good to know before you start
Frequently asked questions
See how a handover looks from your team’s side
Book a 30-minute call and we’ll show you how each feature would work for your business.