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Use case / Project scoping

Project scoping

Our AI chatbot collects the goals, scope, timing and budget of each new project through a natural conversation, so your team starts with a complete brief.

A rough idea becomes a clear brief

Warm lead · Tue 11:52pmReady to call
Dan · Parramatta
Solar + battery enquiry
Dan owns his home, has a north-facing roof and a $600 quarterly power bill he’d love to shrink. He’s keen on panels plus a battery, ideally before summer. Best to call after 5pm.
✓ Owner-occupier✓ Before summer✓ Call after 5pm
Your team picks up the conversation, not a cold call.
Warm lead · Tue 11:52pmReady to call
Dan · Parramatta
Solar + battery enquiry
Dan owns his home, has a north-facing roof and a $600 quarterly power bill he’d love to shrink. He’s keen on panels plus a battery, ideally before summer. Best to call after 5pm.
✓ Owner-occupier✓ Before summer✓ Call after 5pm
Your team picks up the conversation, not a cold call.

Why use a chatbot for project scoping

A blank enquiry box can produce a message as short as “Can you help?” A long form can ask too much too soon. Conversational project scoping sits between the two. It invites a visitor to explain the idea, then asks the specific questions that help your team understand scope, timing and the appropriate next conversation.

What your customers see

How the chatbot conversation works

01

Let the visitor describe the idea

Begin with a broad question and retain the visitor’s own description instead of forcing a premature classification.

02

Build the relevant context

Ask for the details that matter to that project type, such as the setting, location, objectives and intended timeframe.

03

Explain the review

Tell the visitor what your team will consider next and guide them to the agreed enquiry destination. Avoid implying that the project has already been accepted.

A conversation like yours

An example chatbot conversation

Conversation in progressWarm lead · 11:10am
Website visitorOwen
993 ••• ••••
ProjectNew website
GoalMore bookings
TimelineLive by March
Next stepDiscovery call
Sent to your team
Chat with us
Replies in seconds
We have a project in mind, but the brief is still at an early stage.
AI agentThat is a good time to talk. What would you like the project to achieve?
A new website that brings in more bookings.
AI agentThank you. Hana can set up a discovery call to shape the brief. When would you like it live, and may I take your name and best number?
By March, ideally. I’m Owen, 993 ••• ••••
AI agentThank you, Owen. Hana will call this week to arrange your discovery call.
AI agent
Replied in 2 seconds

Trained on your business

Your project categories, service boundaries, intake questions, location requirements and the process for reviewing a new brief.

When the chatbot hands over to your team

An initial brief is not a feasibility assessment, quote or contractual commitment. Your team defines which information belongs in the first conversation.

We agree where each enquiry goes before launch: your form, booking link or team contact. If you need an extra connection, we’ll scope it with you.

Frequently asked questions

Get a project scoping chatbot for your website

Show us your website and tell us what a great lead looks like. We’ll show you what your chat could sound like.