Use case / Order tracking
Order tracking
Our AI chatbot helps existing customers check on an order or booking, find the right contact and reorder or rebook in a couple of messages, while keeping new enquiries clearly separate for your sales team.
Connected to your store, so every answer is live
Why use a chatbot for order tracking
Not every visitor is a new lead. Existing customers may need to ask about another service, understand a general process or reach the right person. A simple distinction at the start of the conversation can make the experience more relevant while keeping account-specific information with your established support channels.
What your customers see
How the chatbot conversation works
01
Recognise the enquiry type
Ask whether the visitor is making a new enquiry or contacting you about an existing relationship when that distinction is useful.
02
Provide general guidance
Answer approved questions about service processes, repeat enquiries and how to contact the appropriate team.
03
Offer the right destination
Direct account-specific questions to your existing authenticated or human support route, explaining what the visitor should do next.
A conversation like yours
An example chatbot conversation
Trained on your business
General customer-service information, approved support routes, repeat-service options and the boundaries between public information and account-specific enquiries.
When the chatbot hands over to your team
The assistant should not reveal customer records, confirm account details or claim to have looked up a previous order unless a separately agreed implementation supports that access.
We agree where each enquiry goes before launch: your form, booking link or team contact. If you need an extra connection, we’ll scope it with you.
Frequently asked questions
Get an order tracking chatbot for your website
Show us your website and tell us what a great lead looks like. We’ll show you what your chat could sound like.