Use case / Service recommendations
Service recommendations
Our AI chatbot asks a few simple questions, explains which of your services fits each visitor and guides them to the right next step.
Guided to the right service, from your approved knowledge
Why use a chatbot for service recommendations
Your service menu makes sense to your team. A new visitor may describe their need in very different language. Service recommendations gives them a conversational way to explore the options, understand the differences and choose a useful next step. The goal is clarity, not a recommendation that goes beyond the information your business has approved.
What your customers see
How the chatbot conversation works
01
Start with the visitor’s goal
Ask what they are trying to achieve instead of requiring them to select an internal service label.
02
Explain relevant options
Compare your approved services in plain language. Ask a small number of follow-up questions only where they help distinguish between the options.
03
Make the next step clear
Direct the visitor to the appropriate service page, enquiry route or team discussion. If the answer is uncertain, acknowledge that and offer a human next step.
A conversation like yours
An example chatbot conversation
Trained on your business
Service descriptions, differences between options, relevant customer situations, exclusions and the next step for each service.
When the chatbot hands over to your team
The assistant should not manufacture a service or make a professional suitability decision. Complex or ambiguous needs should go to your team.
We agree where each enquiry goes before launch: your form, booking link or team contact. If you need an extra connection, we’ll scope it with you.
Frequently asked questions
Get a service recommendation chatbot for your website
Show us your website and tell us what a great lead looks like. We’ll show you what your chat could sound like.