How it works / Business knowledge
How we train your chatbot on your business
We turn your services, policies and know-how into an AI chatbot that answers accurately, like your most experienced team member.
How your content becomes accurate answers
What goes into your chatbot
A helpful assistant needs more than a copy of your homepage. It needs to understand what you offer, where your services apply, how customers normally enquire and which answers require a person. The knowledge-preparation process brings that information into a clear, agreed scope so the conversation reflects your business rather than a generic sales script.
What your customers see
How we do it, step by step
01
Bring the source material together
Start with the information your team already uses: website pages, service documents, common questions and approved explanations. Identify contradictions or gaps before they become conversational answers.
02
Agree the boundaries
Clarify which information can be shared, which details vary by service or location, and which questions should be referred to a person. Published information and internal-only material should be treated deliberately.
03
Review realistic questions
Use examples of how customers actually ask things. Check whether the assistant explains the relevant information clearly and handles an uncertain answer appropriately.
A conversation like yours
An example chatbot conversation
What we need from you
Service descriptions, frequently asked questions, locations, published pricing information, relevant policies and the pages you consider authoritative.
When the chatbot hands over to your team
The assistant should not fill knowledge gaps with confident assumptions. Your business remains the source of truth for service information and important changes.
We agree where each enquiry goes before launch: your form, booking link or team contact. If you need an extra connection, we’ll scope it with you.
Frequently asked questions
Get a done-for-you AI chatbot
Show us your website and tell us what a great lead looks like. We’ll show you what your chat could sound like.