How it works / Ongoing management
Ongoing management: a chatbot that keeps getting better
After launch, we review conversations, improve answers and update your chatbot as your services, prices and priorities change.
What goes into your chatbot
A website assistant is part of a changing business. Services evolve, common questions shift and the right next step may be different from the one agreed at launch. Ongoing management gives those changes a place in the working relationship, so the experience can be reviewed and refined within the service scope agreed with you.
What your customers see
How we do it, step by step
01
Establish the baseline
Before launch, agree the knowledge, voice, conversation scope and next-step routes. Review representative questions and the experience on different screen sizes.
02
Keep changes visible
Your team supplies authoritative updates when the business changes. The management process should make it clear how those updates are raised and reviewed.
03
Refine with a purpose
Use relevant feedback to improve wording, knowledge and enquiry paths. Changes should support a clearer customer experience and the business priorities you have agreed.
A conversation like yours
An example chatbot conversation
What we need from you
Important business changes, new or retired services, revised policies, updated contact routes and feedback on the conversations your team wants improved.
When the chatbot hands over to your team
The exact management activities, turnaround expectations and deliverables are agreed in your proposal. This page does not imply an unlimited support commitment or a particular monitoring schedule.
We agree where each enquiry goes before launch: your form, booking link or team contact. If you need an extra connection, we’ll scope it with you.
Frequently asked questions
Get a done-for-you AI chatbot
Show us your website and tell us what a great lead looks like. We’ll show you what your chat could sound like.